Return Policy

Effective Date: 01/01/2025

At Biomedeasy / Googen, we are committed to delivering high-quality products and a reliable customer experience. If you are not fully satisfied with your purchase, this Return Policy outlines the conditions and process for returns, replacements, and refunds.

1. Eligibility for Returns

Products may be eligible for return if:

• The request is submitted within 30 days of delivery
• The item is unused, unopened, and in its original packaging
• The product is in resalable condition
• Proof of purchase (order number or invoice) is provided

Certain products may have different return windows based on manufacturer policies.

2. Non-Returnable Items

Due to safety, regulatory, and quality control requirements, the following items are generally non-returnable:

• Opened or used products
• Perishable goods or temperature-sensitive items (e.g., reagents, biological materials)
• Custom-made, special-order, or bulk-manufactured products
• Sterile or hazardous materials once opened
• Clearance or final sale items
• Products requiring cold-chain handling

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

• Notify us within 5–7 business days of delivery
• Provide photos and a description of the issue
• We will arrange a replacement, credit, or refund at no additional cost

Failure to report within this timeframe may affect eligibility.

4. Return Authorization (RMA)

All returns require prior approval through a Return Merchandise Authorization (RMA):

1. Contact our support team at [support email]
2. Provide order details and reason for return
3. Receive RMA number and return instructions

Returns sent without an approved RMA may be refused.

5. Shipping and Handling

• Customers are responsible for return shipping costs unless the return is due to our error
• Items must be securely packaged to prevent damage in transit
• We recommend using a trackable shipping method
• Original shipping charges are non-refundable unless otherwise stated

6. Inspection and Processing

• Returned items will be inspected upon receipt
• Refunds or credits will be processed within 7–14 business days after approval
• Refunds will be issued to the original payment method unless otherwise agreed

7. Restocking Fees

A restocking fee of up to 15–25% may apply to certain returns, particularly:

• Non-defective items
• Large volume or special-order products

Fees will be communicated during the RMA process.

8. Order Cancellations

• Orders may be canceled before shipment for a full refund
• Once shipped, orders fall under this Return Policy
• Custom or special orders may not be eligible for cancellation

9. International Returns

• Customers are responsible for customs clearance and return shipping fees
• Duties and taxes are non-refundable unless required by law
• Additional documentation may be required

10. Compliance and Safety

Due to the nature of laboratory and scientific products, all returns must comply with:

• Local and international safety regulations
• Proper handling and labeling requirements
• Hazardous material shipping standards (if applicable)

11. Contact Us

For return requests or questions, please contact:

Customer Support
Email: support@googen.net
Website: Biomedeasy.com / Googen.net